FAQs

We go to great lengths to be on time, We have a very good booking and planning system to try and eliminate surprises on moving day, however many things in the moving industry are beyond our control that can delay or speed up the trucks. All of our trucks have a dedicated cellphone for the guys to give an update on the ETA. We run a rolling schedule going from one job to the next.

In our experience, the majority of hold-ups are due to traffic, bad weather conditions, and unfortunately, most often its customers not declaring items to be moved, having an extra pick up or drop off location, or other factors which have not been made known to us.

Please let us know ASAP prior to moving day if your move description changes in any way (more items added, fewer items, waiting on key, multiple locations etc) so we can adjust our schedules accordingly and inform other customers

Yes we do. We have most items in stock that you need to pack up a house, you can shop for packaging materials below.

To eliminate booking mistakes we take bookings through our very easy online booking form below. If you are struggling with our booking form, or would rather make your booking in person with our team please give us a call on 0800 169 269.

We guarantee to take the utmost care of your goods while are relocating them, however Cameron Ryan Transport cannot offer insurance, please speak with your contents insurance provider about transit insurance. All carriage is at owner’s risk, under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier.

If you decide NOT to provide insurance cover, it means that should any damage or loss occur to your goods during the period of transit you are fully liable for the cost or repair or replacement of any of your goods, this includes any damages that may occur to internal or external fittings windows, floor and wall coverings at either point of collection or relocation.

In the same way that you have contents insurance in your own home, it makes sense to insure your belongings for transit or storage.

Cameron Ryan Transport works to best practice standards to minimise and eliminate the risk of any damage during the moving process.

We cannot take the following:

• Animals
• Car Batteries
• Charged scuba tank
• Fertilizer
• Fish tanks with fish inside
• Guns and Ammunition
• Flammable liquids
• LPG Bottles, Petrol, or Fuel.
• Oil
• Paint
• Poisons
• Items that will get the truck or crew dirty (muddy pot plants etc)

We will take pot plants and ornaments that are clean and not oversize or extremely heavy. Please don't ask the crew to take items that will get them or the inside of the truck dirty. If you have lots of small pots/ornaments please box them all together.

Please note terracotta pots and the like full of soil crack or break very easily.

Yes, our mid-size trucks run a crew of 2, as a rule, our larger trucks run a crew of 3.

Unless it's a really heavy downpour we will carry on while doing do our best to keep your items dry. We have wet weather gear for the crew and can shrink wrap furniture for protection. We would not continue if it was unsafe due to becoming very slippery underfoot or if the crew and your items were going to get soaked. We would communicate options with you.